The Sky Go app fails to load on laptops due to some common issues like outdated app versions, account issues, network connectivity issues, and much more. Fortunately, you can fix the respective issues by yourself using simple workarounds. If that sounds interesting, make sure to read below for the step-by-step guide to fix the Sky Go not working on Laptop issue.
How to Fix Sky Go Not Working on Windows Laptop?
The fortunate thing is that it is possible to fix the Sky Go app not working on my laptop issue. After diving through a lot of articles and user-recommended solutions we have finalized a set of methods to fix the respective issue. Indeed, the respective methods will be applicable on Windows 10/11 laptops.
# Delete CiscoVideoGuard and Reinstall Sky Go
Many users have reported that the CiscoVideoGuard too is the primary reason behind the Sky Go issues. Seemingly, it is a Digital Encryption service (DRM) for streaming videos on PC and Laptop. Moreover, the respective service comes as a bundle with the Sky Go app for piracy prevention measures.
If you cannot launch the Sky Go app or display a black screen while playing a video, removing the component and deleting the Sky Go app will resolve the issue. To fix Sky Go Not Working on Laptop, you have to;
- Go to the Home Screen on your Windows Laptop and type ‘CPL’ on the Start menu bar.
- Choose and open the Control Panel app from the search result.
- Further, click the ‘Uninstall a Program’ option.
- Now, find and right-click on the CiscoVideoGuard program and choose the Uninstall option.
- Similarly, choose the Sky Go program and uninstall it.
Also Read: How to Watch Red Button on Sky Go?
# Remove Residual Files
Following this, you have to delete the residual files. Indeed, the respective files are hidden, and changing the file explorer settings is essential to bring them back. Here are the steps to make them appear.
- Type File Manager Options on the Search bar and choose it from the search results.
- Click on the View option at the top.
- Scroll down and find the Hidden Files and Folder option.
- Now select the Circle that has the Show hidden files, folders, and drives option.
Apply the changes to your File Manager as mentioned above and proceed with the following steps.
Step1:
Now, open the File Manager app and navigate to Local Disk (C:) >> Users >> [Your Username] >> AppData >> Local >> Cisco.
Step2:
Choose the VideoGuardPlayer folder and delete it.
Step3:
Get back to the AppData folder and move to LocalLow >> Cisco.
Step4:
You have to find and delete the VideoGuardPlayer once again.
Step5:
Go back to the AppData folder and delete the SkyGo app.
Step6:
Navigate to the Downloads folder and delete the SkyGoInstaller program.
Step7:
Get back to the Home Screen, open the Recycle Bin, and empty all the files.
Further, open the browser and Download the SkyGo app for Windows.
# Close Screen Capture Tools
There are some unnoticed apps on our laptops that will always be running in the background. Seemingly, Screen Capture or Overlays is one such back-end tool that can prevent you from accessing live and on-demand content on SkyGo.
Indeed, you can resolve this issue with simple steps. All you have to do this is to click the Up-arrow icon in the Taskbar –> Right-click on the respective App icon –> Select Quit or Exit.
Another possible way to do this is to search for the Task Manager in the Search bar. Find and Right-click on the Screen Capture program under the Processes tab and End the program.
How to Fix Sky Go Not Working on Mac?
The Sky Go app is also available for Mac laptops. So, if you are facing issues with the SkyGo app on your Mac device, then the following steps will help you fix the issue.
Also Read: How to Get Sky Go on Apple TV?
# Turn Off the Firewall
Seemingly, a ‘Firewall’ is a safety tool loaded on Mac devices to prevent unauthorized activities. At times, it can be the primary tool that causes issues on the Sky Go app. Indeed, disabling the Firewall can help you fix the SkyGo Not Working on Mac issue. Here is how to achieve it.
Step1:
Click the Apple icon at the top left corner of the screen.
Step2:
Choose the System Preferences option.
Step3:
Then, select the Security & Privacy option.
Step4:
Finally, choose the Firewall tab and click the Turn Off Firewall option to stop the process.
# Reinstall SkyGo on Mac
The final method you can try is to reinstall the Sky Go app. In that way, follow the below-given steps to uninstall the SkyGop app on your Mac.
Step1:
Open the Finder app on your Mac and go to ‘Applications’.
Step2:
Then, find and delete the Sky Go app or press the ‘Command button & Backspace’.
Step3:
Finally, Empty the Trash bin to delete the desired app permanently.
As done on the Windows laptop it is essential to delete the residual files on Mac. So, here are the steps to do it.
Step1:
Go to the Finder menu and navigate to the Go –> Go to Folder option.
Step2:
Secondly, type the following code ‘~/Library/Application Support/’ on the pop-up box and click Enter.
Step3:
Select the Sky Go folder and trash it. Also, don’t forget to empty the trash bin.
Further, reboot your Mac and download the SkyGo app for Mac from the Safari browser.
Also Read: How to Watch Sky Go on Roku?
End Note
Indeed, the Sky Go app not working issue completely relies on the bugged-up residual files on your laptop. You can easily fix them using the methods provided above. If none of the methods help you fix the issue, then make sure to contact the Sky services customer support team to escalate and fix the issue.
Commonly Asked Queries
Why can’t I watch Sky Go on my laptop?
You can enjoy watching all Sky Go shows on your laptop hassle-free. Suppose, you are facing any non-working issues with the Sky Go application, then make sure your internet speed is enough to access Sky Go. Furthermore, check for the update or reinstall the Sky Go app on your Laptop to get rid of this trouble.
Can you watch Sky Go through a Web Browser?
You cannot use Sky Go on Web Browser. Yeah! Sky Go does not support browsers, so streaming Sky Go shows via a web browser is not possible.
Why is Sky Go not working?
The app may not work due to the full storage of the memory. To resolve this, clear the memory of your device and app. Then try to restart the Sky Go App. If this method, does not work for you, you can uninstall the Sky Go App and Reinstall it after some time.
Alex Techson is a passionate technology enthusiast and content creator specializing in smart TVs, Android devices, PCs, gaming consoles like PlayStation and Xbox, and all things tech. With years of experience exploring the digital world, Alex brings practical tips, in-depth guides, and the latest updates to help tech lovers stay ahead in the game. Whether it’s finding channel numbers, troubleshooting devices, or discovering new features, Alex has you covered!
