The PlayStation 5 is a powerful and feature-rich gaming console, but like any complex electronic device, it isn’t immune to errors and connectivity issues. One common problem that PS5 owners may encounter is the LAN cable disconnected error, which can be frustrating and disrupt your online gaming experience. In this guide, we will take a detailed look at how to troubleshoot and fix the PS5 LAN cable disconnected error, so you can get back to gaming quickly and easily.
Is it possible to fix the PlayStation 5 LAN Cable Disconnecting Problem?
Of course, it is possible to fix the PlayStation 5 LAN Cable Disconnecting Problem. It can be easily solved by implementing the troubleshooting procedures that are mentioned in this guide. At the same time, you have to find out the causes of this issue.
Nevertheless, there are equal possibilities of Software and Hardware issues that will cause the LAN Cable Disconnecting problem. Whatever the reason can be, our ultimate motive is to give proper steps that help you to get rid of the LAN Cable problem. Thus, we have listed a series of remedies in the below section.
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How to Fix PS5 LAN Cable Disconnected Error?
As per the above details, we don’t have any method to identify the Root Cause of the PS5 LAN Disconnecting Error. On the contrary, based on various records we have suggested the troubleshooting methods to solve this issue. Evidently, the methods are given with respect to the complaints raised previously by many PlayStation users.
Yet, a few people have suggested that changing a new Ethernet Cable will readily solve this issue. However according to the official source, there is no proof supporting this theory. Despite this, don’t waste money on buying new products, instead perform these steps before planning to get a new cable.
Here, we have listed a few common solutions that will be applicable in all cases.
Update Your System Console Software
Above all, updating your System Software will resolve the issues caused by temporary Technical errors or Bugs.
Step 1
Firstly, you have to press the Power Button on the Front Panel of the Console to Turn it Off.
Step 2
After that, Press and Hold the Power Button for a few seconds until you hear the second Beep sound.
Step 3
Then, connect the DualSense Controller and PS5 Remote with a USB Cable.
Step 4
Now, press the PS button on the Remote Controller.
Step 5
Next, the Safe Mode Boot Menu Screen will appear, and press the Update System Software option.
Step 6
Secondly, click on the Update Using Internet option on the next page.
Step 7
After that, you will see the message that PS5 will restart and begin the update, from there click on the Update option.
Step 8
Once the update is completed, allow your PS5 Console to Restart.
This process will prevent the LAN Cable Disconnected Error. As many PlayStation 5 users have suggested, this method is more helpful to avoid this issue.
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Clear Cache and Rebuild PS5 System Database
Clearing Temporary Files and Rebuilding your PlayStation Database is the Proven method of solving the LAN Cable Error.
Step 1
As usual, Press the Power Button until the second beep sound, and launch the PlayStation 5 Device.
Step 2
Then, connect the Dual Sense Controller to the PS5 Controller through a USB Cable and press the PS button.
Step 3
Now, you will be on the Safe Mode Boot Screen.
Step 4
After that, select the Clear Cache and Rebuild Database option.
Step 5
On the next screen, click on the Rebuild Database option, and this process will take some time. (It will resolve the Database Corruption issues).
Step 6
If the PS5 LAN disconnected issue still persists, then try to clear the Cache.
Step 7
Firstly, go back to the Clear Cache and Rebuild Database option.
Step 8
Then, press the Clear System Software Cache option to clear the corrupted files.
If, the LAN Cable Disconnection message appears again even after performing all these steps. Then, you need to try alternative methods to rectify it.
Restore your PlayStation 5 to Default Settings
Before Restoring your device back to Default Settings, take a backup of your Games and files in the Gaming Console. This method does not delete your files, but on the safer side, let us get a backup copy of it.
Step 1
As mentioned earlier, set your device to Safe Boot Mode.
Step 2
From that screen, select the Restore Default Settings option.
Step 3
After that, follow the on-screen instructions and proceed with the process.
Once the process is done, verify if the LAN Disconnecting problem is fixed or not on your PlayStation 5 Gaming Console.
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Restart and Power Cycle your Router
Alternatively, issues in your Router may also be one of the reasons causing the problem of LAN Cable Disconnection Error. This will prevent the transmission of Signals through the Ethernet Cables. To resolve this issue, just Restart your Router. Here are the steps to Restart and Power Cycle your Router.
- Initially, switch off your Router.
- After that, remove the cables from the Router that connects your PS 5 Console to it.
- Also, remove the Cable from the Power Socket and wait for about 30 to 60 Seconds.
- Now, connect back all the cables to their respective ports and Turn On the Router.
Along with these steps, be sure to visit the Router’s official portal and check for any pending updates.
Power Cycle your Console
Similarly, you can also Power Cycle your PlayStation 5 Console. It will be suitable when there is an issue with your Gaming Console Device.
- First of all, Press the Power Button on your Gaming Console until it Turns Off.
- Then, remove the Cable from the Power Socket and allow it to rest for about 30 – 60 seconds.
- After that, plug in the Power Cable to the respective Socket and Turn it On.
With this procedure, all the Software-related problems will be solved. If the LAN Disconnection Error continues, surely it is due to a Hardware issue.
Switch to Another LAN Port
There may be a Loose connection problem on the LAN Port on your Router or else on your PS5 Gaming Console. Therefore, try to use the alternate LAN Port. In case, your Router has only one Ethernet Cable Port, then carefully unplug the Cable and Plug it in back.
Apart from this, the PlayStation 5 Gaming Console will have only one LAN Port.
Use LAN Cable That Fits PS5 LAN Port
Most importantly, choosing the Right LAN Cable that suits the PS5 LAN Port will efficiently solve this issue. Sometimes, the Ethernet Cables will not be suitable for the PS5 LAN Port, which causes a loose connection.
In such cases, there is more possibility to face the LAN Cable Disconnected Error. So it is recommended to use Good Quality Ethernet Cables like IBRA CAT8 or CAT7.
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Contact Sony Customer Support
The last and final option is to contact Sony Customer Support to Fix the PS5 LAN Cable Disconnected Error. Get their Technical assistance to rectify the problem. Or else request for the Technician Visit to solve this issue.
If your PlayStation Gaming Console is a New one, then you can also request a Replacement under the Warranty Period. Firstly, visit the official site of Sony PlayStation Service and book a Service Request.
- Contact Online through https://playstation.com/service website.
- Through Phone Call 1800 345 7669.
Concluding Points
In conclusion, fixing the PS5 LAN cable disconnected error is often a simple process that can be resolved with a few basic troubleshooting steps. You can quickly identify and resolve the issue by checking your cables and connectors, restarting your router and console, and configuring your network settings. Thus remember to always keep your console and network equipment up to date.
People Also Ask
Do you need LAN for PS5?
Of course, you need an Ethernet Cable connecting your PS5 Console and Router. In case your WiFi network fails to provide Internet, at that time you can make use of the Wired Ethernet Connection to play online Games on your PlayStation Devices.
Is it better to connect PS5 to Wi-Fi or Ethernet?
Even though, your WiFi Connection is strong and provides a Stable Internet Connection. It is recommended to connect your PlayStation Device with an Ethernet Cable. As it ensures both Strong and Reliable Internet Transmission.
Can you use a Cat 8 Ethernet cable for PS5?
Definitely, you can use a Cat 8 Ethernet Cable for PS5 to connect it to the Internet Router. This is because it ensures high Speed and High Bandwidth and it helps in reaching the Gaming needs of your PlayStation Console.
Alex Techson is a passionate technology enthusiast and content creator specializing in smart TVs, Android devices, PCs, gaming consoles like PlayStation and Xbox, and all things tech. With years of experience exploring the digital world, Alex brings practical tips, in-depth guides, and the latest updates to help tech lovers stay ahead in the game. Whether it’s finding channel numbers, troubleshooting devices, or discovering new features, Alex has you covered!
